Returns & Exchanges

At Nexgrill, we want you to be fully satisfied with your outdoor cooking experience; if you are not completely happy with your purchase, you may return your item in its original condition within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or log into your Nexgrill account to request a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the item in its original manufacturer's packaging, ensuring all manuals, hardware, and accessories are included.

• 3.
  Attach Shipping Label

  Affix the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned grill or accessory, we will process your refund to the original payment method within 7-10 business days.